PRIVACY POLICY – The Mr. Chouhan Podcast

1. Introduction – What This Policy Is About

This Privacy Policy explains how The Mr. Chouhan Podcast (“we”, “our”, “us”) collects, uses, stores, and protects your personal information.

It applies to:

• People who visit our website
• People who attend our events (online or in person)
• Guests who appear on our podcast
• Customers who buy tickets, digital books, physical books, sponsorships, or use our wallet
• Audience members who listen, watch, or interact with our content
• Anyone who contacts us for any reason

By using any of our services, you agree to the practices described here.

2. What Information We Collect (And Why)

We collect only the information that is necessary to provide and improve our services.

For all visitors and audience members:

• Your name (if you provide it)
• Email address and phone number (if you register or contact us)
• City, state, or country (to understand our audience better)
• IP address and device information (like browser type, operating system)
• Which pages you visit on our website and how long you stay
• Cookie data (explained in section 7)

For customers (tickets, books, wallet, sponsorships):

• Event registration details (which event, date, seat type)
• Ticket purchase information
• Payment history – but we do not store your full card or UPI details. Payment gateways handle that.
• Wallet transaction records (add money, pay, refunds)

For podcast guests:

• Professional details (bio, company name, title)
• Contact information for coordination (email, phone)
• Audio and video recordings of your appearance
• Photos you provide or that we take
• Any agreements or consent forms you sign

For anyone who contacts us:

• Your messages, emails, support requests, feedback, and complaints
• Any documents you share (screenshots, receipts, etc.)

3. How We Use Your Information – Detailed Explanation

We use your information only for the following purposes. Each purpose is explained so you understand why.

PurposeWhat it means for youProcess registrations and paymentsWhen you buy a ticket or add money to wallet, we use your details to complete the transaction.Send event updates and noticesWe email or SMS you about schedule changes, venue details, or important announcements.Coordinate with guestsBefore recording, we contact you to confirm time, topic, and technical requirements.Respond to your inquiriesIf you ask a question or file a complaint, we use your information to reply and resolve.Improve our servicesWe study website usage and feedback to make our podcast, events, and platform better.Prevent fraud and maintain securityWe monitor transactions and logins to detect suspicious activity or unauthorised access.Comply with legal obligationsWe share data if a court, police, or government authority legally requires it.Send announcements and promotionsOnly if you have allowed it (or where permitted by law). You can opt out anytime.Create and distribute podcast contentWe use recordings, your voice, image, and bio to produce episodes, clips, social media posts, and ads.

4. Media, Recording & Appearance – For Guests and Audience

This section is important for anyone who appears on our podcast or attends our events.

For podcast guests:

• When you agree to be a guest, we may record audio and video of you.
• We may also take photographs.
• Your voice, image, name, bio, and likeness may be used for podcast content and promotional purposes. This includes:
• Published episodes (on YouTube, Spotify, Apple Podcasts, etc.)
• Promotional clips on Instagram, LinkedIn, Facebook
• Trailers, teasers, and ads
• Our website and newsletters
• You grant us permission to use these recordings. If you do not wish to appear, you must tell us before the recording starts.

For audience members and event attendees:

• Live events may be recorded. If you are in the audience (for example, asking a question or sitting in a visible spot), your image or voice may be captured.
• By attending, you understand that you might appear in published content.
• If you do not want to be recorded, please:
• Sit in designated “no‑recording” zones (if available), or
• Contact us in advance.
• We will make reasonable efforts to avoid capturing you, but it may not always be possible (for example, in a crowded live show).

5. Information Sharing – Who We Share With and Why

We do not sell your personal information to anyone.

We may share your information only in these specific situations:

SituationWith whomWhyLegal requirementCourts, police, government agenciesTo comply with Indian laws or court ordersPayment processingTrusted payment gateways (Razorpay, Stripe, etc.)To complete your transaction – they follow their own privacy policiesService deliveryEvent venues, email platforms, hosting servicesTo run events, send emails, and host our websiteSecurity and fraudLaw enforcement, cybersecurity agenciesTo prevent fraud, theft, or illegal activityBusiness transferNew owner if we are acquired or mergedYour data will be transferred with the same privacy protections

We require all third parties to respect your privacy and handle data lawfully.

6. Data Security – How We Protect Your Information

We take reasonable steps to protect your personal information. These include:

• Encryption of sensitive data where appropriate
• Access controls – only authorised people can see your data
• Secure servers with firewalls
• Regular backups to prevent loss
• Staff training on data protection

However, no system is 100% secure. You also play a role by:

• Keeping your login credentials (password, OTP) confidential
• Not sharing your account with others
• Notifying us immediately if you suspect a breach

7. Cookies – Simplified Explanation

Cookies are small text files that our website places on your browser. They help us:

• Make the website work properly (e.g., keep you logged in)
• Understand what visitors like (which pages are popular)
• Remember your preferences (language, dark mode, etc.)

You can disable cookies in your browser settings. If you do, some features of our website may not work as well.

We do not use cookies to collect sensitive personal information like your password or payment details.

8. Third‑Party Services – Links to Other Websites

Our website, payment pages, or content may contain links to third‑party services, such as:

• Payment providers (Razorpay, Stripe, etc.)
• Social media platforms (YouTube, Instagram, LinkedIn)
• Podcast hosting platforms (Spotify, Apple Podcasts)
• Email marketing services (Mailchimp, etc.)

We are not responsible for the privacy practices of those third parties. When you leave our website, we recommend you read their privacy policies separately.

9. Data Retention – How Long We Keep Your Information

We keep your personal information only as long as reasonably required for content and legal purposes. This includes:

• Providing the services you requested (e.g., keeping your wallet active, storing your ticket history)
• Maintaining business records as required by Indian tax laws (typically 6‑8 years)
• Resolving disputes, complaints, or chargebacks
• Meeting legal or regulatory obligations
• Security and fraud prevention

When your information is no longer needed, we will securely delete or anonymise it.

For podcast guests:

Your recordings and promotional content may be retained as long as reasonably needed for our content library and legal purposes. This means we will not delete old episodes just because you ask, but we will consider requests to remove your name or bio from future descriptions.

10. Your Rights – What You Can Ask Us

Under Indian laws (including the Consumer Protection Act, 2019), you have the following rights:

RightWhat it meansRight to AccessYou can ask us for a copy of all personal information we hold about you.Right to CorrectionIf any information is wrong or incomplete, you can ask us to fix it.Right to DeletionYou can ask us to delete certain information – except where we must keep it for legal or business reasons (see section 9).Right to Withdraw ConsentIf you gave us permission to send marketing emails, you can withdraw that permission at any time.Right to ObjectYou can object to us using your data for direct marketing.

How to exercise these rights:

Contact us using the details in section 13. We will respond within 30 business days.

For podcast guests:

Requests to remove your name or bio from future episode descriptions will be considered subject to legal and editorial constraints. Already published episodes remain part of our content library and will not be deleted or edited retroactively unless required by law.

11. Children’s Privacy

Our services are not directed at children under the age of 13 (or older, if local law requires a higher age).

We do not knowingly collect personal information from children without verifiable parental or guardian consent. If you believe a child has provided us with personal information without consent, please contact us immediately. We will take steps to delete that information.

12. Policy Updates – Changes to This Privacy Policy

We may update this Privacy Policy from time to time for legal, operational, or business reasons.

• The latest version will always be available on our website.
• Changes take effect immediately upon posting.
• Your continued use of our services after the update means you accept the changes.
• If you do not agree with any change, you may stop using our services and close your account (see Wallet section 8.7).

13. Contact Information – How to Reach Us

If you have any questions, requests, complaints, or concerns about this Privacy Policy or how we handle your personal information, please use the official contact methods provided on our website (typically a contact form or email address).

We will:

• Acknowledge your inquiry within 5 business days
• Try to resolve it within 30 business days

14. Acceptance of Policy – Your Agreement

By using our website, buying tickets, attending events, appearing as a guest, listening to The Mr. Chouhan Podcast, creating a wallet account, or using any of our services, you confirm that you have read, understood, and agreed to this Privacy Policy.

If you do not agree, you must not use our services.